- FREQUENTLY ASKED QUESTIONS:
What will be the lead time for developing lcd , LCM and CAP TP?
LCD and LCM
(1) Drawing: 3~5 Days . After receiving your tooling order.
(2) 5-7 Weeks. After receiving your approval drawing
CAP TP
(1) Drawing: 3~5 Days . After receiving your tooling order.
(2) Sample： 4~5 Weeks. After receiving your approval drawing.
What will be the MP lead time after tooling sample approval?
LCD and LCM
M/P： 6~8 Weeks. After receiving sample approval & your formal P.O..
CAP TP
M/P： 8-10 Weeks. After receiving sample approval & your formal P.O..
What will be your product warranty time?
Normally speaking, we guarantee 1year base on the invoice date.
What's the difference between TN, STN and FSTN?
Please refer to our website for Technical information.
What's the features of Project Capacitive TP?
Multi-Touch, High Speed Reported Rate, Higher Resolution, Scratch-Resistant, Higher S/N Rate, Higher Transparency, Higher Accuracy, Better Linearity, Smudge-Resistant.
What's the difference between Resistive TP and Capacitive TP?
Please refer to our website for Technical information.
The technology of Project Capacitive TP is to measure the capacitance change among different polarities of the patterns between X-axis (X-layer) & Y-axis (Y-layer) then to detect the actual touch positions. Due to the human body is moisturized and considerably suitable as a better conductor, so, when human fingers touch these polarities, the capacitance between the fingers & the polarities will be changed therefore, the actual points being touched can be detected; unlike the pressure sensing method of Resistive Touch, CCD visual sensing of Optical Touch & Sonic Acoustic sensing of SAW.
What is your regular RMA working process?
1. Customer complain quality issue
2. Sales receive complain information and pass to QA dept
3. QA analyze and provide report to sales
4. Sales reply analyzes result to customer.
What's your product life time? In case of EOL, how long will you give Customer notice in advance?
Generally speaking, the product life time depends on the usage for customer application. There are various products so that we can not promise the same life time for each item. Moreover the product life time is effected by IC and panel life time. If we get the EOL from IC or panel supplier, we will inform our customer to arrange last buy.
In case of product EOL, what will you do in order to prevent from customer's trouble and business loss?
In case of IC & panel supplier announce the EOL, we will help customer to arrange find the second source and compatible product to deduct the customer's trouble and business loss. The real situation should be case by case.
